Terms & Conditions

 

As I'm based in Australia, the services I provide are compliant with Australian Consumer Law.

Refund Policy

I don't offer refunds if you change your mind. 

Please choose carefully and ensure you're ready to commit to the program as I don't offer cancellations of payment plans or refunds if you change your mind part way through. If you cancel a payment plan, you won't be able to use another payment plan, either for the same program or another program in the future.

Cancellations for 1:1 Appointments

If you decide to cancel your 1:1 appointment, you can use the link in your booking confirmation email up until 24 hours before your appointment time. Your payment will be held as credit for future services. Your payment won't be refunded.

If you cancel within 24 hours of your appointment time, your payment will be used to cover your missed appointment. You will not receive a refund or credit.

RESCHEDULING

Appointments can be rescheduled until 24 hours before the appointment time, using the link in your booking confirmation email.

In the event of a genuine illness or emergency, appointments will be rescheduled within 24 hours of the appointment, provided you email me as soon as you can. Missed appointments (that is, if you simply forget to show up) will not be rescheduled or refunded. 

LATENESS

If you are late for your appointment and do not let me know you're running late, the following terms apply:

Late by 15 minutes or less: your full appointment time will be honoured.

Late by 15-30 minutes: your appointment time will be shortened accordingly.

Late 30+ minutes: your appointment will be cancelled and your booking treated as a no-show. 

No refunds or credits will be given for late appointments. If you're running late for your appointment you need to let me know via email as soon as possible. I can be flexible within reason if you give me some notice, but can't guarantee your full appointment time can be honoured in all circumstances if you're late, as my schedule may not have the room.

Copyright Infringement

The content on this website, and the content that I create on other platforms, including course content, handouts, videos, copywriting, blogs and articles, are protected by Australian copyright law. I hold the full rights to everything I publish on this site as soon as it is created and published. I do not permit the unauthorised use of any of my content for any purpose. 

You are not permitted to use the content I’ve created in your own commercial work. This means you can't use any of my work - this includes course content, blog posts, copywriting and other content - in your own programs, courses, workshops, handouts, or 1:1 client work. To do so is copyright infringement and plagiarism. If you want to quote sections of my course content in your professional work, please ask me for permission first and credit me accordingly.

If you wish to share or repurpose my blog posts on your own website or social media page, for non-commercial use (meaning you're not using the content as part of a professional service or in something you're selling) - you need to do the following:

  • Credit me, Eloise Meskanen, as the author.

  • Share only an excerpt of the blog, not the whole blog post.

  • Publish the full URL as a hyperlink next to the excerpt.

Use (or misuse) of information on this website

The aim of my website and programs is to help people learn and use astrology. But I can't guarantee the information and advice I provide is going to work for everyone. And although I have access to some pretty stellar cosmic insight, I can't possibly foresee all the ways you might use the info on this site and all the things that could go wrong because of that.

Therefore, all the information on this site is given in the spirit of helping you use and understand astrology, but the way you use this information is entirely at your own risk.

The decisions you make are yours alone to make. This includes business and marketing decisions. I take no responsibility for any loss or damage incurred from the use of the information on my website. I am not a financial advisor or business advisor and suggest you seek advice from a suitably qualified person before making changes to your business or financial situation.

Limited Liability

The limit of any damages that may be claimed is equal to the original purchase price of the product or service that was purchased. I am not liable for unforeseen damages that go beyond the original purchase price.